New Relic is an all-in-one observability platform that uses artificial intelligence to help engineering teams monitor, debug, and optimize their software applications and infrastructure. Founded in 2008 by Lew Cirne and headquartered in San Francisco, California, New Relic has been a pioneer in application performance monitoring and has evolved into a comprehensive observability platform with AI capabilities integrated throughout. New Relic AI, branded as New Relic Grok and later New Relic AI, is a generative AI assistant that allows engineers to interact with their telemetry data using natural language queries. Users can ask questions like 'Why is my application slow?' or 'Show me error rates for the payment service over the last hour' and receive AI-generated insights, queries, and visualizations without needing to learn the platform's query language (NRQL). The platform provides AI-powered capabilities including intelligent anomaly detection through Applied Intelligence, which uses machine learning to automatically identify unusual patterns in metrics, reduce alert noise through incident correlation, and suggest root causes for performance issues. New Relic's proactive detection continuously analyzes application telemetry to surface problems before they impact end users. The platform covers the full observability stack including APM, infrastructure monitoring, log management, browser monitoring, mobile monitoring, synthetic monitoring, serverless monitoring, Kubernetes monitoring, and error tracking, all stored in a unified telemetry data platform. New Relic operates on a usage-based pricing model centered around data ingestion and user seats, with a generous free tier that includes 100 GB of data per month and one full-platform user. Standard, Pro, and Enterprise plans offer additional users, data volume, and advanced features including HIPAA compliance, data governance, and vulnerability management.
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