Tidio

Tidio is a customer communication and support platform that combines AI-powered chatbots, live chat, and helpdesk tools to help businesses automate and manage customer interactions across websites, email, and messaging channels. The platform's AI chatbot, Lyro AI, uses conversational AI and natural language processing to automatically resolve customer inquiries by learning from a business's existing knowledge base, FAQs, and support documentation. Lyro can handle common customer questions about products, shipping, returns, pricing, and account issues without human intervention, significantly reducing support ticket volume and response times. Tidio's visual chatbot builder allows non-technical users to create automated conversation flows using a drag-and-drop interface, enabling businesses to set up lead qualification, product recommendations, order tracking, and appointment scheduling bots. The live chat component provides real-time messaging with features including visitor monitoring, typing indicators, canned responses, and conversation routing to appropriate team members. Tidio integrates with major e-commerce platforms including Shopify, WooCommerce, and BigCommerce, as well as CRM systems, email marketing tools, and social media platforms. The platform offers a multichannel inbox that consolidates messages from website chat, email, Instagram, Facebook Messenger, and WhatsApp into a single dashboard for unified customer communication management. Tidio provides analytics and reporting tools that track chatbot performance, customer satisfaction scores, response times, and agent productivity. The platform is available in free and paid tiers, with the free plan supporting basic live chat and a limited number of chatbot interactions. Founded in 2013 and headquartered in San Francisco with a significant engineering presence in Szczecin, Poland, Tidio serves over 300,000 businesses worldwide.