MonkeyLearn

MonkeyLearn is a text analytics platform that provides machine learning tools for analyzing and classifying text data at scale, specializing in sentiment analysis, topic classification, keyword extraction, and other natural language processing tasks. Founded in 2014 by Raul Garreta, the company was headquartered in Buenos Aires, Argentina, and was acquired by Medallia in 2022 to enhance its customer experience analytics capabilities. MonkeyLearn enables businesses to build custom text classification and extraction models without machine learning expertise through a visual, no-code interface. Users can create models by uploading labeled training data and iteratively improving model accuracy through an active learning workflow that suggests the most impactful data points to label next. The platform offers a library of pre-built models for common text analysis tasks including sentiment analysis, intent detection, language detection, email classification, and support ticket categorization. These pre-trained models can be used immediately or fine-tuned with custom data for specific domains and use cases. MonkeyLearn provides multiple integration options including a REST API, Python and Ruby SDKs, Google Sheets add-on, Zapier integration, and direct connectors to business tools like Zendesk, Freshdesk, and other customer support platforms. This allows organizations to automate the analysis of customer feedback, support tickets, survey responses, social media mentions, product reviews, and other text-heavy data sources. The platform includes visualization dashboards that display analysis results through charts and graphs, providing an overview of sentiment trends, topic distributions, and other text patterns. MonkeyLearn operates on a tiered pricing model with a limited free tier for testing, a Team plan with expanded usage and features, and a Business plan with higher volumes, priority support, and advanced customization options.