Zoho CRM is a cloud-based customer relationship management application from Zoho Corporation, a privately held software company founded in 1996 (originally as AdventNet) and headquartered in Chennai, India, with a co-headquarters in Austin, Texas. It is part of the broader Zoho One suite of more than 45 business applications.
The platform covers lead and contact management, deal pipelines, workflow automation, and multichannel engagement across email, phone, live chat, and social media. Zia, Zoho's built-in AI assistant, provides sales predictions, anomaly detection, and conversational data queries, while Canvas allows users to redesign the CRM interface without code. Custom modules, blueprints for process enforcement, and a marketplace of extensions support more complex sales operations.
Zoho CRM is aimed at small businesses through large enterprises that want an affordable, highly customizable CRM, particularly organizations already using other Zoho applications such as Zoho Books, Zoho Desk, or Zoho Campaigns. A free edition supports up to three users.
The app is available on iOS, Android, and the web. Pricing follows a freemium model: a free plan for up to three users, with paid editions (Standard, Professional, Enterprise, and Ultimate) ranging from about $14 to $52 per user per month when billed annually.