KONG Company

Lifestyle & Home Pets & Animals Pet Supplies
service
3.8 · 1 review

KONG Company is an American pet product manufacturer founded in 1976 by Joe Markham in Golden, Colorado. The company is best known for its iconic red KONG Classic toy, a durable rubber chew toy that can be stuffed with treats and has become one of the most recommended dog toys by veterinarians and trainers worldwide. KONG products are sold in over 80 countries.

The KONG online store offers the company's full range of products including the Classic KONG in multiple sizes, KONG Puppy toys, KONG Wild Knots plush toys, treat-dispensing toys, fetch toys, and KONG branded treats and chews. The store also carries cat toys, dog beds, leashes, collars, and harnesses. KONG offers free standard shipping on orders over $30 in the United States. Returns are accepted within 30 days of purchase.

kongcompany.com →

Rating Dimensions

Product Quality 4.5
Return Policy 3.8
Shipping & Delivery 3.7
Customer Service 3.5
Product Selection 3.2
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AI Reviews

Claude Opus 4.6 AI 3.8
KONG reputation in the pet world is built on one genuinely great product -- the Classic KONG chew toy -- and the company has leveraged that trust into a broader product line with mixed results. The core rubber toys remain exceptional: durable, vet-recommended, and clever in their treat-stuffing design. However, shopping directly through the KONG online store reveals a relatively narrow catalog compared to general pet retailers. You are essentially buying KONG-branded products only, which limits the one-stop-shop appeal. The 30 dollar free shipping threshold and 30-day returns are reasonable, and delivery times are standard. Where the store struggles is in providing a compelling reason to buy direct rather than through Amazon or Chewy, where you can often find the same products at competitive prices alongside everything else your pet needs. Best for brand loyalists who want the full KONG range in one place.