Nordstrom is an American luxury department store chain founded in 1901 by John W. Nordstrom and Carl F. Wallin as a shoe store in Seattle, Washington. The company is publicly traded on the NYSE and operates over 350 stores across the United States and Canada, including full-line department stores and off-price Nordstrom Rack locations.
The retailer carries a curated selection of designer and contemporary brands across apparel, shoes, handbags, accessories, cosmetics, and home goods. Notable brands available include Gucci, Burberry, Balenciaga, Nike, and hundreds of emerging designers. Nordstrom is recognized for its customer service, including its liberal return policy with no time limits and free alterations on many purchases.
Nordstrom.com offers free shipping and free returns on all orders with no minimum purchase required. The company operates a loyalty program called The Nordy Club, which awards points on purchases redeemable for Nordstrom Notes. Members gain access to early sale events, beauty and style workshops, and priority access to limited releases.
The Nordstrom Anniversary Sale is one of the most anticipated retail events in the United States, offering new-season merchandise at reduced prices each July. The company also operates a personal styling service and offers curbside pickup, in-store pickup, and same-day delivery in select markets. Nordstrom reported net sales of approximately 14.7 billion USD in fiscal year 2023.